Support Services

Support

Get the support you need, when you need it.

Phone

Call the team now on:
0345 124 3442.

For viewing case history and updates. Please only use for submitting P1 and P2 cases.

Portal

Visit our support portal:
support.simplifyit.co.uk

For viewing all case history and updates. Please only use for submitting P3 and P4 cases.

Email

Email the team now at:
support@simplifyit.co.uk

For viewing case history and updates. Please only use for submitting P3 and P4 cases.

Chat

Chat with a customer support agent now using the chat icon in the bottom right of your screen.

Only for P3 or P4 cases or for non-technical requests.

For all urgent support related queries please call our dedicated support team on 0345 124 3442.

Non Technical Support Request

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All support cases submitted using this form will automatically be created as priority four case. Please do not use this form for urgent support cases. Instead please call our support team on 0345 124 3442.

Simplify IT Solutions Ltd support desk standard hours of operation are Monday through Friday, between 09:00 a.m. to 17:00 p.m UK local time. Designated local holidays are not considered business days.

Support Logging Methods

Telephone (P1, P2)

Our support desk is open 24 hours a day 7 days a week meaning you can always reach one of our highly skilled technical consultants. For all priority one and priority two calls you should initially engage our support team by calling us on 0345 124 3442.

Support Portal (P3, P4)

For priority 3 and priority 4 calls these can be logged by visiting support.simplifyit.co.uk. Please note the support portal is only monitored during normal business hours (09:00 to 17:00 UK local time, designated local holidays are not considered business days).

Email (P3, P4)

For priority 3 and priority 4 calls, these can be logged by email using support@simplifyit.co.uk. Please note this email address is only monitored during normal business hours (09:00 to 17:00 UK local time, designated local holidays are not considered business days).

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