Businesses need the reassurance of knowing that the IT functions essential to their ongoing operation are designed and implemented to a high specification, and are looked after by experts available around the clock.

We work closely with our customers, whether within office environments, data centres, schools and universities, hospitals, retail schemes or stadia to

manage the implementation of systems, people and processes and ultimately maximise efficiency through integration and innovation within the service itself.

Simplify IT’s Managed Service is easy on your cash flow. For a fixed budget per month or a transactional based charge structure, Simplify IT undertakes to carry out and deliver your requirements to agreed service levels.

We offer a range of service level agreements (SLAs) to suit all budgets and the most challenging of IT

environments, focusing on reducing your exposure to risk and maximising your ROI.

The result is an expertly and confidently managed service for complete peace of mind.

Assist

Simplify IT Assist is a cornerstone of our support portfolio, providing the indispensable “engineer with parts” fault resolution service. Cover can be tailored to your requirements anywhere from 9x5 to 24x7 x365 throughout the UK, and from 20 minutes to next day response times. Response times and hours of cover can be tailored on a site or equipment specific basis if required.

To ensure that we can meet your most pressing response times, we will assess your individual needs to ensure that we have the correct technical resources and spare parts available. We undertake to restore services and resolve any issues impacting your services within the timescales you contract for. That saves having specialist skills in-house and ensures that your voice and data networks are working hard for your business.

Managed Service Desk

Simplify IT Managed Service Desk provides you with a skilled, experienced, centrally managed help desk without the associated costs. We can provide front line service desks to support your end users, and second line service desks to support your network management team.

We can also co-ordinate and manage support arrangements with third party suppliers via a single Simplify IT service desk. Simplify IT is able to assist with triaging a call to allocate priority for resolution.

Moves, Adds & Changes

Moves. Adds and Changes are part of the daily routine for most organisations and can consume significant amounts of skilled time. Your business also depends on the detailed knowledge of your IT personnel, with the associated issues of staff departures and peaks in demand impacting service levels. Simplify IT M.A.C services can ease the management burden, allowing your staff the time to focus on more strategic IT requirements.

End User Infrastructure

From PC and Server builds to component changes, operating system uploads and refresh rollouts, Simplify IT has the expertise and facilities to deliver this essential service. We are able to help you consult, create, optimise and deploy your end user computing solutions.

Connectivity

Our diverse range of clients each have a unique set of requirements, but above all, want connections delivered at lowest cost CapEx and OpEx. Hence we know where to find the right solution at the right price to suit your organisation.

Our connectivity services can be extended to the whole life of the resource, whether you require project management to establish the services, to ongoing performance monitoring, maintenance, sparing services. We are able to assist you in getting you infrastructure connectivity from your On-Prem environment to Public or Private Cloud.

Remote Working

Remote working has become the new normal for all organisations. At Simplify IT we provide an end-to end secure solution for remote workers. This includes networking, security & communications. We design bespoke ‘best of breed’ solutions to meet your exact requirements.

Easing the transition
For many companies, Managed Support has been essential for remaining operational during the initial transition and beyond. In addition to traditional managed services - such as remote network monitoring, maintenance and security offerings, Simplify IT have provided critical expertise on the deployment and use of cloud, collaboration and network access technologies. Our customers have counted on us to relieve the burden on their IT staffers and remote workers. Here are some of the specific issues that we can address:

Cloud Support

Cloud resources are essential for enabling remote work, providing anytime /anywhere /any device access to key applications, services and storage. As an Amazon and Microsoft Cloud Partner, Simplify IT can provide guidance on selecting, implementing and configuring cloud applications and services.

Security

The increased dependence on hardware, applications and devices outside company control creates multiple attack surfaces. Remote workers may need guidance to ensure they are using good security practices from home. Simplify IT can help protect your users and their devices. Companies have had to make a hasty transition to remote working, but there are indications it could become a permanent shift. Simplify IT are able to ensure you have the infrastructure, staff and services to support such a transition. Let Simplify IT help you take stock of your short and long term strategies.

Availability Management

This service provides full visibility and trend analysis of every IP device with the network. Issues with any device raise an alert to the network manager and with Simplify IT’s call management system so that our engineers can respond and resolve. This “early warning” system provides an audit trail of availability statistics so that any problem areas can be identified and resolved before they become critical.

Configuration & Asset Management

In the event of a hardware failure, replacing the device is only part of the resolution. Network managers need access to the latest device configuration information to be able to fully restore operations.

Simplify IT Configuration & Asset Management provides a central register of device configurations so that network managers can restore operations with minimum downtime.

A copy of the configuration register doubles as an asset register of network devices.

Patch Management

It’s time consuming, but keeping up-to-date with new software and IoS versions helps to maximise network availability and minimise vulnerabilities.

Simplify IT Release Management manages the updating process for you, ensuring that all software and patches are at the highest stable version.

In keeping with our ISO 9001 and ISO 27000 accreditations, you can be sure that all agreed change and release procedures are followed and fully documented. 

Our customers have counted on us to relieve the burden on

their IT staff and remote workers

Change Control

Unauthorised changes often present the greatest threat to network availability. Working with your in-house team, we can implement responsible and effective change control procedures to maintain the highest levels of network performance and availability. When significant changes and upgrades are planned, we can work with you to assess the advantages and mitigate the risks well in advance.

Capacity Planning

This service is aimed at larger and more complex networks where responsible capacity planning can make significant cost savings. Usage trends are analysed in detail to make the best use of existing network resources, and help to focus spending on areas with maximum return.

Security Management

Network security can be daunting. Working with Simplify IT’s skilled security consultants, this service helps you design and manage a comprehensive, tailored security solution. It includes email and web filtering, antivirus capabilities, management and enforcement of data encryption policies.

• Scalability: From small installations to networks with hundreds of thousands of parts, Simplify IT Managed Services works hard for your business.

• Seamless Specialist Support: Use our skills to complement your in-house team for seamless support and reduced headcount.

• Matching your business needs: Choose a support arrangement which matches your business model. The Simplify IT portfolio extends from reactive fault resolution to fully outsourced network support and management solutions.

• Work within your budget: The modular design of the Simplify Managed Services portfolio means that there are service options to suit every budget.

• Our knowledge at your fingertips: We constantly invest in the technical expertise of our engineers. Our worldwide partners often involve Simplify IT in their product development. This unrivalled knowledge is at your fingertips so you can get on with running your business.

• Single point of contact: With Simplify IT Managed Services, we can provide a single point of contact to manage third party support contracts on your behalf with complete accountability.

• ISO9001 / ISO27000: Compliant design, implementation and support processes and procedures are endorsed by Simplify IT’s ISO9001 & ISO27000 accreditations. You can be sure that our people and methods can deliver to the highest standards.

Choose a Superpowered Support Package which matches your business model.

Our portfolio extends from reactive fault resolution to fully outsourced network support

and management solutions.

Make the right choice

As a highly experienced vendor independent specialist, Simplify IT has an enviable range of best-in-class solutions, a huge amount of insight across a wide range of sectors, proven technical expertise and flexibility to work with your IT departments and add additional resources where needed.

All this can be used to your advantage when faced with a decision on the right choice of solution to meet your unique requirements.

We don’t just focus on a solution which works now, we’re determined that all our customers obtain the maximum ongoing return on investment from the services we provide.

That demands immersion in a customer’s business. a long term approach, perceptive design and the ability to assess and properly use new technology.

Simplify IT is your trusted advisor, a professional, reliable and flexible business partner who can save you time and money and help you make the right choices.

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Superpowered Support from Simplify IT

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